(212) 729-8595

Privacy Policy for Special Trade Services

Effective Date: September 8, 2026

Special Trade Services (“STS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, submit information through our online forms or applications, or communicate with us by email, telephone, or text message.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

  • We may collect information that you voluntarily provide to us, including:

    • Name and contact information, including email address, mailing address, and telephone/mobile number
    • Business name and business contact information
    • Information relating to permits, licenses, registrations, insurance, applications, projects, and compliance services
    • Information contained in documents or other materials you provide to us
    • Payment and billing information when applicable
    • Information submitted through STS websites, online forms, applications, client portals, or other electronic services
    • Communications and correspondence you have with STS

    We may also automatically collect certain technical information when you use our website, including your IP address, browser type, operating system, device information, pages visited, referring website, and other usage information.

  • Non-Personal Information: We collect non-personal identification information about users whenever they interact with our site. This may include the browser name, the type of computer, and technical information about users’ means of connection to our site, such as the operating system and the Internet service providers utilized.

2. How We Use Your Information

We may use information we collect to:

  • Provide, administer, and improve our services
  • Process permit, licensing, registration, insurance, and compliance requests
  • Communicate with you regarding your account, applications, projects, and services
  • Respond to questions and provide customer support
  • Request documents or information necessary to perform requested services
  • Provide application, permit, licensing, or service-status updates
  • Schedule appointments, inspections, or other service-related activities
  • Process payments and maintain business records
  • Send administrative and service-related emails and text messages
  • Detect, prevent, and address fraud, security issues, or unauthorized activity
  • Comply with applicable laws, regulations, and legal obligations
  • Improve our website, technology, and customer experience

3. Cookies and Tracking Technologies

  • We may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand how visitors use our website, improve website performance, and support security and functionality.

    You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

4. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

5. Email and Text Message Communications

If you provide your telephone number and consent to receive text messages from STS, we may send you service-related SMS or MMS messages concerning your existing or requested relationship with Special Trade Services.

These messages may include:

  • Permit and license application updates
  • Requests for documents or additional information
  • Service and processing updates
  • Appointment or scheduling information
  • Customer-support communications
  • Notifications concerning services you have requested

Text-message consent is not required as a condition of purchasing goods or services from STS.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After you send STOP, you may receive a confirmation message and will no longer receive non-essential text messages from that messaging program. You may also contact us directly for assistance with text-message preferences.

For help, reply HELP or contact us using the information provided in the Contact Us section below.


Mobile information, including telephone numbers, SMS opt-in data, and consent records, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are used only to administer the Special Trade Services text-messaging program and will not be transferred to any other business for its own marketing purposes.

  • You have the right to access, correct, delete, or limit the use of your personal data. If you wish to exercise any of these rights, please contact us.

6. HOW WE SHARE YOUR INFORMATION

We do not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent records to third parties or affiliates for marketing or promotional purposes.
We may share information when reasonably necessary to provide our services or operate our business, including with: Service providers and technology vendors that perform services on our behalf Payment processors and financial service providers Communication providers used to deliver email, SMS, or other communications Government agencies, municipalities, licensing authorities, and other entities when necessary to process your requested services Professional advisors, such as attorneys, accountants, or insurance professionals, when appropriate Law enforcement, government authorities, or other parties when required by law or when necessary to protect our rights, property, or safetyWe require service providers that process information on our behalf to handle that information appropriately and consistent with their contractual obligations.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

    When we make changes, we will update the Effective Date at the top of this policy. We encourage you to review this page periodically.

8. Contact Us

9. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to: Request access to personal information we maintain about you Request correction of inaccurate information Request deletion of certain information Request restriction of certain processing Object to certain uses of your information Withdraw consent where processing is based on consentTo make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to websites, applications, or services operated by third parties. STS is not responsible for the privacy practices or content of third-party websites.We encourage you to review the privacy policies of any third-party service you access.

11. CHILDREN'S PRIVACY

Our services are intended for businesses, contractors, property owners, and other adults seeking professional services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. CONTACT US

If you have questions about this Privacy Policy, wish to make a privacy request, or need assistance with your communication preferences, please contact:
Special Trade Services
Email: support@specialtradeservices.com
Phone: (212) 729-8595

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